Call-Centre Services

The contact centre is the pivot around which the customer service function revolves, and as the leader in contact centre management services, CorpSolutions plays a key role in ensuring end customer satisfaction for its various clients. We facilitate clients effectively and successfully service their customers. Our comprehensive range of services encompasses the whole gamut of customer lifecycle management - from customer acquisition to customer and account maintenance, customer management and retention. CorpSolutions integrates various communication tools such as email and telephone to offer valued customer support services tailored in such a way to meet our client's specific needs. Our service delivery platform integrates different communication channels to provide online customer service. This service has been designed to give online customers immediate attention and improve customer service satisfaction.

To Insurance Companies:

  • Welcome calling for new policyholders.
  • Follow up for renewal premium collection and pick up.
  • Bank account update of Agents / Vendors.
  • Updation of PAN of Employees / Agents / Vendor.
  • Confirmation of assets lying in the branches.
  • Confirmation of commission cheques received by branches .
  • Persistency calling for revival of lapsed policies.

To Telecom Companies / Banks:

  • Welcome Calling for new customers.
  • Calling to Customer for outstanding Dues.
  • Customer Support Services .
  • Answering Services .
  • Technical Support Services.
  • Confirmation of commission cheques received by branches .
  • Persistency calling for revival of lapsed policies.